The 5 C’s of pitching a new hospitality concept

The 5 C’s of pitching a new hospitality concept

I’ve been working with some of our hotel leader recently on the development of new Food & Beverage concepts and along the way, I’ve coined the 5 C’s of concept development, in particular, as a template for preparing high level pitch documents for a new concept. If you have an idea for a new concept and want to effectively pitch it to your stakeholders, start with the 5 C’s.

Be the boss you wish you had

Be the boss you wish you had

We can decide to work together any way we choose.  We can wake up tomorrow and, regardless of our role, decide to become the leader we’ve always wished we had.

Resilience: The key to winning in a world of uncertainty

Resilience: The key to winning in a world of uncertainty

Astoundingly, a quarter of the world’s workforce view their jobs as the number one stressor in their lives, according to the Centers for Disease Control and Prevention. Many of us now work in constantly connected, always-on, highly demanding environments where stress and the risk of burnout are common. Since the speed and intensity of work is not likely to change, it’s more important than ever to build resilience. How quickly and effectively we can recover from adversity and set-backs will determine how successful we can be.

Resilience is our ability to adapt and bounce back when things don't go as planned. Resilient people don't wallow or dwell on failures; they acknowledge the situation, learn from their mistakes, and then move forward.

3 reasons to ditch WIIFM for WIIFU

3 reasons to ditch WIIFM for WIIFU

Have you heard of WIIFM? It stands for “what’s in it for me.” It's one of those cringeworthy acronyms that is all too common in today's business world. The idea behind it is that to motivate someone to do something, you should focus on helping them understand what's in it for them. The theory suggests that people will only be motivated to change their behaviour if there is something in it for them.

I'd like to suggest we ditch WIIFM for WIIFU - "What's in it for us?" Here is why:

1. Human's are motivated by more than self-interest.

2. WIIFM doesn't promote cooperation and collaboration.

3. WIIFU connects people to purpose.

FIT Feedback - 4 Steps for delivering effective feedback to colleagues

FIT Feedback - 4 Steps for delivering effective feedback to colleagues

One of the foundations of creating a high-performance team is establishing a strong culture of feedback. Feedback should flow freely and effectively from Manager to Team Member, from Team Member to Manager and from Team Member to Team Member.

In this article I introduce a template that will help you to deliver more effective feedback at work. The "FIT Feedback" approach acknowledges that people respond best to feedback when they understand the "WHY" and feel valued when they walk away having been coached to identify tactics and strategies.

Why I am becoming a minimalist

Why I am becoming a minimalist

Modern culture has sold me a lie for the last 29 years. The lie that the good life is found in accumulating things—in possessing as much as possible. I’ve been conditioned to believe that more is better and I have inadvertently subscribed to the idea that happiness can be purchased at a department store.

I won’t be fooled anymore. I am bravely trying to step off the treadmill of consumerism in search of happiness elsewhere. I've started a quest to rid myself of life's excesses to make room for what is more important: experiences, relationships, growth and contribution.

I’m becoming a minimalist, meaning I am intentionally going to try to live with only the things I really need. Here is why.

3 Leadership Lessons from Maori Whakataukī (Proverbs)

3 Leadership Lessons from Maori Whakataukī (Proverbs)

There is something about the Maori culture that speaks to me each time I visit New Zealand and when I get the chance to chat to Maori folk. One such interaction was with my taxi driver in Auckland yesterday. Joe & Iwere chatting about leadership during my short trip to the airport and he shared with me the three Maori Whakataukī (or proverbs) that have shaped his view of what great leadership looks like.

He scribbled them on the back of my credit card receipt for me and with a bit of googling I was able to make sense of them and track down the translations. Here they are.

5 Reasons why you should become a mentor in 2016

5 Reasons why you should become a mentor in 2016

For many of us, the dawn of a New Year is a time to reflect on the year that was and set goals for the New Year. In 2016, I encourage you to make one of your new goals to become a mentor, if you are not already.

My definition of a mentor is someone who inspires another person to dream more, learn more, do more and become more.

Here are 5 reasons why you should be a mentor in 2016.

5 Ways To Wow Your Customers Using Peak-End Theory

5 Ways To Wow Your Customers Using Peak-End Theory

In a world of identical competitors, true differentiation and competitive advantage lies in staging memorable customer experiences. Satisfaction is no longer enough. Satisfied customers are not loyal customers. They shop around – they may like you, but not enough to resist the temptations of your competitors. What you need is truly loyal customers – people who can’t imagine doing business with anyone else. Gone are the days of buying loyalty with rewards and gimmicks - customer loyalty is the result of consistently making people feel something special, something different. This is where Peak-End Theory comes in.

Get a Life - Do what you love

Get a Life - Do what you love

I spent last weekend in Paihia, on the Bay of Islands, 3 hours north of Auckland. (The birthplace of New Zealand, the Waitangi Treaty was first signed in Paihia in February 1840.) Being a long weekend in NZ, the town was a buzz with Kiwi weekenders, holiday makers and backpackers from all corners of the globe.

On Sunday morning I went down to a little cafe on the pier for breakfast. I brought my laptop with me to go through my emails. I overheard the American couple at the table next to me say something like "How sad that he is here on a long weekend and he has to be on his emails..." 

This really got me thinking. A week earlier, a colleague and friend (whom I admire) had suggested I need to find better "Work/Life Balance", as if somehow the work I do and the life I live could be separated. This and the comment at breakfast got me down a bit - maybe I did need to look at my priorities, maybe I did need to get a life...

I've been thinking about it all week whilst working with our awesome team in Auckland. I am lucky to do work I love, where I can help make change happen, where I can work with a team that make a difference every day. I'm happy to check my emails over breakfast on a Sunday because I'm passionate about what I do.  It's not a sacrifice when you invest time in things you're passionate about. It is only a sacrifice when you waste your time on something that doesn't excite you, in which case, why are you doing it at all?

I've realised that the question the couple should have asked at the cafe (one they'd likely be afraid to answer) is "Isn't it sad that we have to spend 2 days a week avoiding the stuff that we have to do for the other 5 days a week?"

Life is too short - we don't have enough time to be unhappy or to do things we don't want to. Instead of spending your week wishing the weekend would arrive, maybe you ought to create a life that you don't feel the need to constantly escape from. It will not only make you happier, it will also make you way more successful.

We all have a choice. Choose to do what you love, any other choice seems crazy to me.

Would love to hear your thoughts...